Frequently Asked Questions (FAQs)

How do I get started in the coaching process? If you are interested in exploring the coaching process, please schedule an initial discovery session.

How will I know you are the right coach for me? During our initial conversations and discovery session, together we will identify if this is an appropriate fit. So, before you say "yes" to this investment in your personal and professional development, you will have sample the coaching experience. Until then, click on the "Meet Your Coach" page to learn more about me.

What can I expect from you as my coach? As your coach, I pledge to:

Be a partner in bringing out the best, the deepest, and the truest in you;
Provide encouragement and support in a safe environment;
Respect the confidentiality of the agreements we make;
Expand your view of what is possible and promote discovery of new insights;
Give you a confidential sounding board, rigorous compassion, input, and feedback;
Listen carefully to what you say, and ask questions that increase awareness;
Be an on-going resource for you in accomplishing your intentions.

What if I sign up for this and decide it is not right for me? Do you have a money back guarantee? Yes, I call it my "participate and get your money back" guarantee. If within the first month of our relationship you show up to the calls and participate fully in the coaching process, you can simply let me know this is not working for you, and I will completely refund your money. To honor the coaching agreement and the coaching process, if you sign up and do not show up for your coaching sessions, or do not do the work, then we will not refund your money.

SECURITY & CONFIDENTIALITY

Is my data secured and safe? Yes! In fact, there are three levels of security on my Coach Console to keep your data safe and confidential:

Username and password protection;
Verisign Security Certificate protects your data on this site;
Secured pages (https://)

Is my information confidential? Yes. This site is protected by a username/password system. You are the only one that has access to your information.

ADDITIONAL SUPPORT

Can I contact you in-between our scheduled coaching sessions? Yes! In the event that you would like support on something that comes up in between our scheduled sessions, you can post an inquiry to the Client Log and we can have "just in time" coaching via your Private Client Website.

ACCESSING THE PRIVATE CLIENT AREA

How do I access the Private Client area and how do I log in? Click on the Login link in the navigational menu of the website. Then enter the username and password that has been assigned to you. Don't have login information yet? Contact me so we can get an account created for you.

I have a password that I use for most of my on-line accounts. Can I change the password you assigned to me? Yes. You will need to log in initially using the password assigned to you. After you log in, you can change your password at any time in your Client Profile page, that you find under the FORMS tab.

What if I forget or lose my password and login information? If you forgot your password, go to the Login page by clicking the Login link. Click on the blue link "forgot password" to the right of the "Login" button and, in the new "Forgot Password" window, enter your username and click on the "Continue" button. You will receive an email shortly with your password included. If you misplaced both your username and password, contact me and I will forward you your information.

I’m trying to log in, but it will not accept my username or password, what do I do? Remember that the login information is case sensitive, so enter it exactly as it was given to you. We recommend that you type in your login credentials and DO NOT copy/paste it, as this procedure can include empty spaces, which count in a password, thus rendering incorrect. Again, if you do not remember your login credentials, you can contact me via email and I'll forward them to you.

SCHEDULING/RESCHEDULING APPOINTMENTS

What if I need to reschedule my appointment? It's easy. With at least 24 hours notice, you can reschedule any appointment by using the online calendar system. Just complete the following steps:

Log into your Private Client Website Area.
Click on the Calendar Menu.
Locate and click on the desired block of “Available” time (or if you already have an existing appointment, click on the title of your existing appointment that you wish to reschedule)
Click on the "edit" button and change the details of the appointment to correspond with an "Available" block of time.
The calendar will update itself, you'll see your new appointment reflected and I will receive an email notification letting me know of the change.

PAYING FOR THE COACHING SERVICES

Is it easy to invest in myself and make my payments for my coaching services? Most programs are paid in full upon registration. Some programs are paid in installments. If you're on an installment plan, each month you'll receive an invoice for the amount due that month. You can (1) mail a check to the address located on the invoice or (2) log in to the Private Client area, click on the Payments Menu where you will see any outstanding balances due, and the methods of payment currently available.

What are the various methods of payment I can use to pay for my coaching services? Check, Cash, Credit Card, PayPal. You can also ask your coach to process your payments for you each month on a credit/debit card.

To pay by Check: simply use the "remit to" address located to the right in the body of the invoice you’ll receive monthly from my practice.
To pay by Credit Card or Pay Pal: when you receive your monthly invoice, click on the link at the bottom of the invoice to log into the private client area and click on the Payments Menu. Here you can either enter your credit card number or Pay Pal information and my system will automatically (and securely) process your payment.
To have me process your recurring payments for you: Complete the "Credit Card Authorization" form found under the Documents section of the Private Client area. With your authorization and billing information, I will automatically process your payments for you as outlined in the authorization form.